2020 Airport Dr
Green Bay WI 54303
Ongoing through Wednesday, March 16, 2016, 6pm
Company: Oneida Tribe of Indians
Contact: Oneida Human Resource Department
Phone: 920-496-7900
Email:
HRD_General@oneidanation.orgJob Description: DUTIES AND RESPONSIBILITIES:, 1. Provide excellent customer service for all internal and external customers of the Bingo operations at all times and in all activities. Establish and maintain effective working relationships with all internal and external customers of Oneida Casino., 2. Provide solutions for customer concerns and continually focus on customer service as our top priority. Inform supervisor of recommendations/ideas for improving all areas of this position to include ideas on improving customer service systems or activities., 3. Develop, maintain, and facilitate effective relationships, communications processes and activities with all Gaming personnel and all other internal and external customers., 4. Ensure established procedures, and processes are utilized at all times, to ensure maximum understanding and coordination are in place. Attend department meetings to ensure effective communications take place., 5. Ensure compliance with all regulatory requirements in all areas at all times. Adhere to established quality, service delivery, customer service, and customer demand expectations. Adhere to all audit, and legal regulations/laws and practices., 6. Make announcements prior to game concerning rules of the Bingo game hall, procedures of games and make any special announcements before, during or after sessions., 7. Record all bingo balls for each jackpot game in a neat and legible manner., 8. Operate computers to record numbers drawn for computer games, verify the winning card(s), call bingo sessions, and print summary reports when necessary., 9. Program the caller’s machine prior to bingo session to ensure proper rotation of games., 10. Announce each Bingo game and how it is played. Call the numbers for the Bingo game, thereby, having control of the pace of the game., 11. Monitor employees who are trying to verify a Bingo. Stop the game and call back the Bingo and close the Bingo game., 12. Adhere to Gaming Division Dress Code., 13. Will be required to sell Bingo papers and may be required to substitute for other bingo positions as needed., 14. Clean and change Bingo balls on a daily basis, ensuring there are no duplicates or balls left in machine according to established Department Standard Operating Procedures., 15. Keep work area clean and orderly at all times., 16. Contributes to a team effort and accomplishes related results as required., 17. Adhere to all Tribal Personnel Policies and Procedures, Tribal Standard Operating Procedures, and Area and Program Strategic Plans and Policies., 18. Maintain strict department security, confidentiality, and quality to meet professional standards of the department., 19. The above duties and responsibilities are not an all inclusive list but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the supervisor., PHYSICAL REQUIREMENTS/WORK ENVIRONMENT:, 1. Frequently walk, sit, stand, use hands to finger, handle, feel, reach with hands and arms, talk and hear., 2. Occasionally stoop, kneel, crouch, crawl, and lift and/or move up to twenty-five (25) pounds., 3. Vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus., 4. Must be able to work evening, holiday, and/or weekend extended hours and irregular shifts., 5. Work environment is NOT smoke, noise, or dust free., 6. A Tuberculosis (TB) Screening and/or TB Skin Test is required within thirty (30) days of employment and annually thereafter.
Job Industry: Other
Employee Type: Full-Time
Manages Others: No
Travel Required: None
Base Pay: $10.02
Education Required: 1. High School Diploma, HSED Diploma, or GED Certification is required within one (1) year of employment. (Must be enrolled in a GED Program prior to the end of probationary period and provide documentation to the HRD Office for employee personnel file.) Applicants age fifty (50) and older are exempt from this requirement., 2. One (1) year of experience public speaking, facilitating, making announcements over a public address system, sporting and/or other public events, Master of ceremonies, disc jockey at weddings, parties, or gathering places., 3. Must possess a clear, strong voice, and be able to speak in front of large crowds. (Must pass an audition demonstrating calling abilities).
Experience Required: STANDARD QUALIFICATIONS:, 1. Knowledge of Bingo equipment and operations., 2. Knowledge of modern office practices, procedures, and equipment., 3. Knowledge of business English, proper spelling, grammar, punctuation, and basic arithmetic., 4. Knowledge of principles and practices of public relations and customer service., 5. Knowledge of computer utilization in marketing/business operations., 6. Skill in accurately recording numbers and payouts., 7. Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers at all levels., 8. Ability to represent the organization in a professional manner, building respect and confidence., 9. Ability to write clear and concise reports, memoranda, directives and letters., 10. Ability to demonstrate outstanding guest service at all times., 11. Ability to communicate effectively in the English language, both verbally and in writing with staff and the general public., 12. Ability to interpret a variety of instructions furnished in written and oral form., 13. Must adhere to strict confidentiality in all matters. (Must sign a confidentiality statement prior to employment.), 14. Must be willing and able to obtain additional education and training., 15. Must pass a pre-employment drug screening. Must adhere to the Tribe’s Drug and Alcohol Free Workplace Policy during the course of employment., 16. Must pass a background security check with the Oneida Tribe in order to meet the Employment Eligibility Requirements, Tribal/State Compact and/or Oneida Tribe Gaming Ordinance as they pertain to the position. A temporary license or Gaming License issued by the Oneida Gaming Commission is required as a condition of employment and continuing employment within the Oneida Tribe's Gaming Division., PREFERRED QUALIFICATIONS:, Applicants please clearly state on the application/resume if you meet these qualifications., Rp113015dt, JOB DESCRIPTION, BINGO CALLER, Page 3, MINIMUM QUALIFICATIONS:, Applicants please clearly state how you meet these qualifications on the application/resume., 1. Must be eighteen (18) years of age or older., 2. High School Diploma, HSED Diploma, or GED Certification is required within one (1) year of employment. (Must be enrolled in a GED Program prior to the end of probationary period and provide documentation to the HRD Office for employee personnel file.) Applicants age fifty (50) and older are exempt from this requirement., 3. One (1) year of experience public speaking, facilitating, making announcements over a public address system, sporting and/or other public events, Master of ceremonies, disc jockey at weddings, parties, or gathering places., 4. Must possess a clear, strong voice, and be able to speak in front of large crowds. (Must pass an audition demonstrating calling abilities)., ITEMS TO BE SUBMITTED:, 1. Must provide a copy of Diploma, License, Degree or Certification upon employment.
More info:
oneida-nsn.gov
