Neenah, WI
Ongoing through Tuesday, May 1, 2012, 6pm
For immediate consideration, apply online at www.abrjobs.com
Company: ABR Employment Services
Contact: Robin Pecaro
Phone: 920-830-1181
Email: rpecaro@abrjobs.com
Job Description: The French Bilingual Customer Care Team Leader manages activities within the company to obtain optimal results for clients, efficiency and economy of operations, and maximize established program objectives by performing the following duties personally or through service representatives. Must be fluent in French. AA/EOE., ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned., Supervises and coordinates activities of Customer Care Representatives to maximize consumer satisfaction, customer loyalty, performance metrics and quality Conducts and/or participates in team meetings to communicate client's objective and provide company updates, Assists in business development with Client and Program Director, Monitors team members’ customer contacts to observe employee's demeanor, technical accuracy, and conformity to company quality standards, policies, and procedures and provides coaching, guidance, and development to improve or advance performance, Recommends corrective action to address consumer issues Manages/oversees staffing levels, assigns duties, and examines work to meet client expectations Maintains employee files, generate representatives’ performance reviews and discuss with the Program Director before conducting the performance review, Reviews consumer issue correspondence, notes any suggestions, and assigns issue to appropriate area for action and take follow up action as necessary Confers with managerial personnel to recommend changes in order to avoid recurring consumer issues, Handles consumer escalations Helps train all new employees within the department Tasks as assigned by the Program Director LEADERSHIP RESPONSIBILITIES Supervises and carries out leadership responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, retaining, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing and resolving issues. The position also requires active leadership in the way of supporting strategic initiatives as well as personal development and application of Six Sigma methodologies. All leadership positions are expected to attain Six Sigma Green Belt certification.
Job Industry: Other
Employee Type: Full-Time
Manages Others: No
Travel Required: None
Base Pay: 30-35k
Education Required: A Bachelor's or Associate's degree is preferred; significant related experience and/or training or equivalent combination of education and experience considered in lieu of degree
Experience Required: Two or more years call center, customer service or sales related experience required. Prior leadership experience is preferred, but not required.
More info: www.abrjobs.com
Ongoing through Tuesday, May 1, 2012, 6pm
For immediate consideration, apply online at www.abrjobs.com
Company: ABR Employment Services
Contact: Robin Pecaro
Phone: 920-830-1181
Email: rpecaro@abrjobs.com
Job Description: The French Bilingual Customer Care Team Leader manages activities within the company to obtain optimal results for clients, efficiency and economy of operations, and maximize established program objectives by performing the following duties personally or through service representatives. Must be fluent in French. AA/EOE., ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned., Supervises and coordinates activities of Customer Care Representatives to maximize consumer satisfaction, customer loyalty, performance metrics and quality Conducts and/or participates in team meetings to communicate client's objective and provide company updates, Assists in business development with Client and Program Director, Monitors team members’ customer contacts to observe employee's demeanor, technical accuracy, and conformity to company quality standards, policies, and procedures and provides coaching, guidance, and development to improve or advance performance, Recommends corrective action to address consumer issues Manages/oversees staffing levels, assigns duties, and examines work to meet client expectations Maintains employee files, generate representatives’ performance reviews and discuss with the Program Director before conducting the performance review, Reviews consumer issue correspondence, notes any suggestions, and assigns issue to appropriate area for action and take follow up action as necessary Confers with managerial personnel to recommend changes in order to avoid recurring consumer issues, Handles consumer escalations Helps train all new employees within the department Tasks as assigned by the Program Director LEADERSHIP RESPONSIBILITIES Supervises and carries out leadership responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, retaining, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing and resolving issues. The position also requires active leadership in the way of supporting strategic initiatives as well as personal development and application of Six Sigma methodologies. All leadership positions are expected to attain Six Sigma Green Belt certification.
Job Industry: Other
Employee Type: Full-Time
Manages Others: No
Travel Required: None
Base Pay: 30-35k
Education Required: A Bachelor's or Associate's degree is preferred; significant related experience and/or training or equivalent combination of education and experience considered in lieu of degree
Experience Required: Two or more years call center, customer service or sales related experience required. Prior leadership experience is preferred, but not required.
More info: www.abrjobs.com