Neenah, WI
Ongoing through Friday, May 25, 2012
KEY COMPETENCIES:
• Excellent verbal and written communication/follow up skills
• Ability to adapt to change
• Flexibility
• Good organization skills
• Ability to multi task
• Ability to effectively prioritize
• Efficiency and attention to detail
• Strong analytical skills a must
• Ability to work in a team environment
• Excellent organizational skills
• Self-confidence
• Confidentiality
• Ability to interpret data
Company: AIA Corporation
Contact: Sabrina
Email: employment@aiacorporation.com
Job Description: General Responsibilities:, • Customer 1st Point of Contact – Research and provide answers to all customer inquiries. Communicate with owners on all matters affecting their business. Ensure that owners are in compliance with AIA standards. Maintain/retain communication documentation pertinent to transactional activity. • Drive Issue Resolution Process – Work with staff in various departments within AIA to resolve customer issues. Follow up with team members on progress, and ultimately ensure that customer concerns are satisfactorily handled., • ISIS – Provide assistance with any questions that owners may have on ISIS. Input orders when owners are not able to., • Report inquiries: Handle owner questions regarding all business reports as needed., • Support Marketing Department Programs – Assist the Marketing department by informing owners by phone or by e-mail of various programs that marketing is offering. For example MVP Advantage Program, Constant Contact, Auto Pilot, Premier Catalog releases, Select Store renewals etc. • Form Completion – Encourage gold owners to complete forms for transactions such as invoice revisions, prepayments, etc. CSR may complete forms for Gold owners on a case by case basis. • Communications with Collections Department – Ensure that Cost Carry Forward and other related issues are communicated to the collections area., Franchise Owner Specific Responsibilities:, • Invoicing – Assist with the resolution of supplier problem invoices, and forward invoices with resolved issues to Data Entry. Provide assistance with disputed invoices where applicable., • Review Unbilled Orders Report – Remind the FO to review the unbilled report, obtain and approve supplier invoices, and approve customer invoices. Assist the Franchise Owner with obtaining supplier invoices as needed. • Order Collection Report (OCR) Processing – Audit OCR’s according to the defined reporting schedule. Verify all transactions on OCR for accuracy. Field all Franchise Owner questions regarding results of OCR activities. Sales Affiliate Specific Responsibilities:, • Invoicing – Review and approve supplier and customer invoices on a daily basis. Assist with the resolution of supplier problem invoices, and forward invoices with resolved issues to Data Entry. Provide assistance with disputed invoices where applicable., • Review Unbilled Orders Report – Review this report on a weekly basis, contact suppliers for missing invoices, and ensure that all customer invoices are generated and sent regularly., • Sales Affiliate Commission Report (SACR) Processing – Audit SACR’s according to the defined reporting schedule. Verify all transactions on SACR for accuracy. Field all Sales Affiliate questions regarding SACR information.
Job Industry: Other
Employee Type: Full-time
Manages Others: No
Travel Required: None
Education Required: • Associates degree
Experience Required: • 2-3 years previous customer service experience preferred, • Excellent teamwork skills, • Proven effective interpersonal and relationship building skills, • Efficiency and accuracy while compiling and inputting data, • Previous experience working on a PC a must, • Knowledge of Microsoft Excel, Word, Outlook and Windows
Ongoing through Friday, May 25, 2012
KEY COMPETENCIES:
• Excellent verbal and written communication/follow up skills
• Ability to adapt to change
• Flexibility
• Good organization skills
• Ability to multi task
• Ability to effectively prioritize
• Efficiency and attention to detail
• Strong analytical skills a must
• Ability to work in a team environment
• Excellent organizational skills
• Self-confidence
• Confidentiality
• Ability to interpret data
Company: AIA Corporation
Contact: Sabrina
Email: employment@aiacorporation.com
Job Description: General Responsibilities:, • Customer 1st Point of Contact – Research and provide answers to all customer inquiries. Communicate with owners on all matters affecting their business. Ensure that owners are in compliance with AIA standards. Maintain/retain communication documentation pertinent to transactional activity. • Drive Issue Resolution Process – Work with staff in various departments within AIA to resolve customer issues. Follow up with team members on progress, and ultimately ensure that customer concerns are satisfactorily handled., • ISIS – Provide assistance with any questions that owners may have on ISIS. Input orders when owners are not able to., • Report inquiries: Handle owner questions regarding all business reports as needed., • Support Marketing Department Programs – Assist the Marketing department by informing owners by phone or by e-mail of various programs that marketing is offering. For example MVP Advantage Program, Constant Contact, Auto Pilot, Premier Catalog releases, Select Store renewals etc. • Form Completion – Encourage gold owners to complete forms for transactions such as invoice revisions, prepayments, etc. CSR may complete forms for Gold owners on a case by case basis. • Communications with Collections Department – Ensure that Cost Carry Forward and other related issues are communicated to the collections area., Franchise Owner Specific Responsibilities:, • Invoicing – Assist with the resolution of supplier problem invoices, and forward invoices with resolved issues to Data Entry. Provide assistance with disputed invoices where applicable., • Review Unbilled Orders Report – Remind the FO to review the unbilled report, obtain and approve supplier invoices, and approve customer invoices. Assist the Franchise Owner with obtaining supplier invoices as needed. • Order Collection Report (OCR) Processing – Audit OCR’s according to the defined reporting schedule. Verify all transactions on OCR for accuracy. Field all Franchise Owner questions regarding results of OCR activities. Sales Affiliate Specific Responsibilities:, • Invoicing – Review and approve supplier and customer invoices on a daily basis. Assist with the resolution of supplier problem invoices, and forward invoices with resolved issues to Data Entry. Provide assistance with disputed invoices where applicable., • Review Unbilled Orders Report – Review this report on a weekly basis, contact suppliers for missing invoices, and ensure that all customer invoices are generated and sent regularly., • Sales Affiliate Commission Report (SACR) Processing – Audit SACR’s according to the defined reporting schedule. Verify all transactions on SACR for accuracy. Field all Sales Affiliate questions regarding SACR information.
Job Industry: Other
Employee Type: Full-time
Manages Others: No
Travel Required: None
Education Required: • Associates degree
Experience Required: • 2-3 years previous customer service experience preferred, • Excellent teamwork skills, • Proven effective interpersonal and relationship building skills, • Efficiency and accuracy while compiling and inputting data, • Previous experience working on a PC a must, • Knowledge of Microsoft Excel, Word, Outlook and Windows