W3616 Design Drive
Greenville, WI 54942
Ongoing through Thursday, June 14, 2012, 6pm
Apply online at www.schoolspecialty.com/career.
Company: School Specialty, Inc.
Contact: Ashley Seegers
Email: ashley.seegers@schoolspecialty.com
Job Description: This position reports to a Customer Care Supervisor or Manager and is responsible for building positive customer relations through receiving, investigating, processing and responding to customer inquiries., • First line of contact for customer inquires via phone, fax, internet, and/or mail regarding orders, returns, shipments and education products and services. , • Partners with associates and/or School Specialty franchises to assure customers’ expectations are met or exceeded. , • Identifies and resolves underlying root causes through research and analysis., • Develops customer, vendor, and product knowledge expertise., • Monitors customer orders, initiates tracers with carriers, and authorizes returns and/or credits including necessary transportation., • Responds to customers inquires and follows through to completion accurately and within customer timeframes. , • Receives and processes phone and electronic orders. , • Diffuses difficult customer situations in a professional manner. , • Partners with sales team and solicits sale of new or additional educational products or services where applicable., • Schedules repairs, deliveries, installations and related project deliverables. , • Exercises care within work environment to prevent injuries. Support and follow all company safety policies and procedures
Job Industry: Other
Employee Type: Seasonal
Manages Others: No
Travel Required: None
Experience Required: Minimum requirements, • Prior Call Center experience preferred., • Minimum one year data entry and keyboarding experience., Knowledge/Skills required • Ability to perform business math calculations including profit margins., • Proficient in all Microsoft Office products., • Excellent written, verbal and interpersonal communication skills., • Problem-solving skills and ability to resolve discrepancies., • Strong organization skills and the ability to manage multiple tasks.
More info: www.schoolspecialty.com
Greenville, WI 54942
Ongoing through Thursday, June 14, 2012, 6pm
Apply online at www.schoolspecialty.com/career.
Company: School Specialty, Inc.
Contact: Ashley Seegers
Email: ashley.seegers@schoolspecialty.com
Job Description: This position reports to a Customer Care Supervisor or Manager and is responsible for building positive customer relations through receiving, investigating, processing and responding to customer inquiries., • First line of contact for customer inquires via phone, fax, internet, and/or mail regarding orders, returns, shipments and education products and services. , • Partners with associates and/or School Specialty franchises to assure customers’ expectations are met or exceeded. , • Identifies and resolves underlying root causes through research and analysis., • Develops customer, vendor, and product knowledge expertise., • Monitors customer orders, initiates tracers with carriers, and authorizes returns and/or credits including necessary transportation., • Responds to customers inquires and follows through to completion accurately and within customer timeframes. , • Receives and processes phone and electronic orders. , • Diffuses difficult customer situations in a professional manner. , • Partners with sales team and solicits sale of new or additional educational products or services where applicable., • Schedules repairs, deliveries, installations and related project deliverables. , • Exercises care within work environment to prevent injuries. Support and follow all company safety policies and procedures
Job Industry: Other
Employee Type: Seasonal
Manages Others: No
Travel Required: None
Experience Required: Minimum requirements, • Prior Call Center experience preferred., • Minimum one year data entry and keyboarding experience., Knowledge/Skills required • Ability to perform business math calculations including profit margins., • Proficient in all Microsoft Office products., • Excellent written, verbal and interpersonal communication skills., • Problem-solving skills and ability to resolve discrepancies., • Strong organization skills and the ability to manage multiple tasks.
More info: www.schoolspecialty.com