Time Warner Cable
3520 Destination Drive
Appleton, WI 54915
Ongoing through Wednesday, August 15, 2012
Company: Time Warner Cable
Contact: Jennifer Marconi, Recruiter
Job Description: To serve the customers by providing information and solving problems, selling customers a variety of services and placing the sales orders., Shifts available during the operating hours of the Call Center between the hours of 6:00AM and 11:00PM., Shifts are 8 hours with an hour lunch and will include working one weekend day., Paid training is 9 weeks, Monday through Friday 8:00AM to 5:00PM, and will begin on Monday August 27th. Attendance is mandatory for training. Time Warner Cable operates 365 days a year including holidays. Essential Functions:, Responsible for providing quality service to customers via phone in account maintenance, billing, moderate problem solving and modification. % of time Function:, 55% Responsible for providing quality service to customers via phone in account maintenance, billing, moderate problem solving and modification., 15% Upgrade, downgrade and reconnect video and HSD service. Answer billing questions, and may process payments, make payment arrangements and balance accounts., 10% Upsell video, HSD, and ancillary services and features to customers., 15% Solve customer billing, video, and HSD problems within Company service policies and guidelines, utilizing approved procedures and basic product information., 5% Operate computerized systems to record data, make corrections or complete required follow up. Perform other duties as assigned.
Job Industry: Other
Employee Type: Full-time
Manages Others: No
Travel Required: None
Base Pay: $10.00 plus incentives and bonuses
Education Required: High school diploma or general education degree (GED); or zero to three months related experience and/or training; or equivalent combination of education and experience.
More info: bit.ly…
3520 Destination Drive
Appleton, WI 54915
Ongoing through Wednesday, August 15, 2012
Company: Time Warner Cable
Contact: Jennifer Marconi, Recruiter
Job Description: To serve the customers by providing information and solving problems, selling customers a variety of services and placing the sales orders., Shifts available during the operating hours of the Call Center between the hours of 6:00AM and 11:00PM., Shifts are 8 hours with an hour lunch and will include working one weekend day., Paid training is 9 weeks, Monday through Friday 8:00AM to 5:00PM, and will begin on Monday August 27th. Attendance is mandatory for training. Time Warner Cable operates 365 days a year including holidays. Essential Functions:, Responsible for providing quality service to customers via phone in account maintenance, billing, moderate problem solving and modification. % of time Function:, 55% Responsible for providing quality service to customers via phone in account maintenance, billing, moderate problem solving and modification., 15% Upgrade, downgrade and reconnect video and HSD service. Answer billing questions, and may process payments, make payment arrangements and balance accounts., 10% Upsell video, HSD, and ancillary services and features to customers., 15% Solve customer billing, video, and HSD problems within Company service policies and guidelines, utilizing approved procedures and basic product information., 5% Operate computerized systems to record data, make corrections or complete required follow up. Perform other duties as assigned.
Job Industry: Other
Employee Type: Full-time
Manages Others: No
Travel Required: None
Base Pay: $10.00 plus incentives and bonuses
Education Required: High school diploma or general education degree (GED); or zero to three months related experience and/or training; or equivalent combination of education and experience.
More info: bit.ly…