Bay Valley Foods
3200 Riverside Drive
Green Bay, WI 54301
Ongoing through Thursday, August 23, 2012, 6pm
Company: Bay Valley Foods
Contact: Human Resources
Job Description: This Position Reports to: Manager Customer Service Position Purpose: Manage customer orders, resolve problems and work with operations, sales and supply chain to achieve customer satisfaction., Principal Responsibilities:, •Manage customer orders to achieve fill rate, invoice accuracy and on time delivery targets. VMI experience would be helpful •Process orders for grocery retailers, wholesalers and distributors; and resolve pricing and allowance variances in accordance with Bay Valley procedures and Sarbanes-Oxley regulations •Notify customers and/or brokers of shortages, order changes and other issues related to customer purchase orders •Assist customers, brokers and sales with inquiries related to product availability, specifications, prices and allowances Periodic Tasks •Maintain limited customer master entries, promotion master entries and authorized item entries •Work closely with sales and production to coordinate new item set up, item formula and packaging changes •Assist in providing documentation to process deductions •Respond to customer/broker inquiries about product specifications, prices and allowances Key Competencies, •Must be comfortable meeting tight deadlines, multi-task, and able to prioritize tasks in a highly dynamic environment •Reasoning skills: problem-solving, analytical, attention to detail, and critical thinking skills are key attributes •Personal interaction: must enjoy working in a collaborative, team oriented environment. Individuals must be comfortable interacting across varying functional groups Requirements, --------------------------------------------------------------------------------, Customer Service Representative - Retail, --------------------------------------------------------------------------------, Basic Skill set: •Position requires excellent follow through and problem solving skills, and the ability to work independently •Ability to work well with others is also necessary Specific experience required:, •Experience with the food industry highly desirable Physical Activity / Working Conditions:, •Ability to travel to customers, brokers, shipping facilities on a minimal basis
Job Industry: Other
Employee Type: Full-time
Manages Others: No
Travel Required: Negligible
Education Required: 2 Year Degree
Experience Required: At least 3 years
3200 Riverside Drive
Green Bay, WI 54301
Ongoing through Thursday, August 23, 2012, 6pm
Company: Bay Valley Foods
Contact: Human Resources
Job Description: This Position Reports to: Manager Customer Service Position Purpose: Manage customer orders, resolve problems and work with operations, sales and supply chain to achieve customer satisfaction., Principal Responsibilities:, •Manage customer orders to achieve fill rate, invoice accuracy and on time delivery targets. VMI experience would be helpful •Process orders for grocery retailers, wholesalers and distributors; and resolve pricing and allowance variances in accordance with Bay Valley procedures and Sarbanes-Oxley regulations •Notify customers and/or brokers of shortages, order changes and other issues related to customer purchase orders •Assist customers, brokers and sales with inquiries related to product availability, specifications, prices and allowances Periodic Tasks •Maintain limited customer master entries, promotion master entries and authorized item entries •Work closely with sales and production to coordinate new item set up, item formula and packaging changes •Assist in providing documentation to process deductions •Respond to customer/broker inquiries about product specifications, prices and allowances Key Competencies, •Must be comfortable meeting tight deadlines, multi-task, and able to prioritize tasks in a highly dynamic environment •Reasoning skills: problem-solving, analytical, attention to detail, and critical thinking skills are key attributes •Personal interaction: must enjoy working in a collaborative, team oriented environment. Individuals must be comfortable interacting across varying functional groups Requirements, --------------------------------------------------------------------------------, Customer Service Representative - Retail, --------------------------------------------------------------------------------, Basic Skill set: •Position requires excellent follow through and problem solving skills, and the ability to work independently •Ability to work well with others is also necessary Specific experience required:, •Experience with the food industry highly desirable Physical Activity / Working Conditions:, •Ability to travel to customers, brokers, shipping facilities on a minimal basis
Job Industry: Other
Employee Type: Full-time
Manages Others: No
Travel Required: Negligible
Education Required: 2 Year Degree
Experience Required: At least 3 years