3130 S Ridge Rd Green Bay, WI 54304
Ongoing through Tuesday, November 29, 2011, 7am
Company: Greatland Corporation
Contact: Megan Fischer - mfischer@greatland.com
Job Description: Greatland Corporation, a leading provider of W-2 & 1099 reporting solutions, is looking for 15 Technical Support Associates to join our Technical Support Team and provide front line technical support to external customers on a variety of issues via the telephone. Responsibilities also include documenting, tracking and monitoring issues to ensure a timely resolution. Essential Duties and Responsibilities:, Answer inbound customer calls and troubleshoot issues in software configuration, setup, connectivity and functionality, Utilize internal applications for entering and tracking trouble tickets, Actively research issues using all utilities available to prevent or solve common error occurences., Escalate customer issues to Tier II support if unable to resolve them
Job Industry: Information Technology
Employee Type: Limited Term Full-Time
Manages Others: No
Travel Required: None
Base Pay: $13.00/hour
Education Required: Completed or pursuing an Associates degree in a related technology or business field, or completion of certifications. (i.e. MCSE, Network +, A+, MCA, Microsoft, Security +)
Experience Required: Strong knowledge of computers, Six months customer service experience preferred, Excellent verbal communication skills, Ability to effectively use process of elimination skills, have attention to detail, strong organizational skills, and be able to multitask
Ongoing through Tuesday, November 29, 2011, 7am
Company: Greatland Corporation
Contact: Megan Fischer - mfischer@greatland.com
Job Description: Greatland Corporation, a leading provider of W-2 & 1099 reporting solutions, is looking for 15 Technical Support Associates to join our Technical Support Team and provide front line technical support to external customers on a variety of issues via the telephone. Responsibilities also include documenting, tracking and monitoring issues to ensure a timely resolution. Essential Duties and Responsibilities:, Answer inbound customer calls and troubleshoot issues in software configuration, setup, connectivity and functionality, Utilize internal applications for entering and tracking trouble tickets, Actively research issues using all utilities available to prevent or solve common error occurences., Escalate customer issues to Tier II support if unable to resolve them
Job Industry: Information Technology
Employee Type: Limited Term Full-Time
Manages Others: No
Travel Required: None
Base Pay: $13.00/hour
Education Required: Completed or pursuing an Associates degree in a related technology or business field, or completion of certifications. (i.e. MCSE, Network +, A+, MCA, Microsoft, Security +)
Experience Required: Strong knowledge of computers, Six months customer service experience preferred, Excellent verbal communication skills, Ability to effectively use process of elimination skills, have attention to detail, strong organizational skills, and be able to multitask