W6280 Aerotech Drive
Appleton, WI
Ongoing through Tuesday, August 28, 2012
Dimension & Scope:
Interface with customers via inbound calls or the Internet for the purpose of resolving routine technical problems with products or services.
Principal Duties and Responsibilities:
-Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
-Listen attentively to customer needs and concerns; demonstrate empathy.
-Clarify customer requirements; probe for and confirm understanding of requirements or problem.
-Meet customer requirements through first contact resolution. Confirm customer understanding of the solution and provide additional customer education as needed.
-Prepare complete and accurate work and update customer file.
-Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests.
-Effectively transfer misdirected customer requests to an appropriate party.
-Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity.
-Participate in activities designed to improve customer satisfaction and business performance.
-Occasionally use decision-support tools to answer questions.
-Solve problems that are sometimes unstructured and that may require reliance on conceptual thinking.
-Offer solutions to issues that are often non-standard/non-routine and require some clarification.
-Maintain broad knowledge of client products and services.
Education & Professional Certifications:
High school diploma or equivalent experience.
Candidate Profile:
-Ability provide customers' with excellent customer service while providing "how-to" troubleshooting support, account upgrades, online bill pay, ect.
-Willingness to rotate shifts, as needed.
-Ability to learn.
-Courteous with strong customer service orientation. Dependable with proficient attention to detail.
-Good listening and responding skills.
-Must be flexible with the ability to adapt to changes quickly and think conceptually.
-Possess insight into self and others.
-Solid problem solving skills. Some technical knowledge
Environment, Physical & Other Requirements:
-Ability to perform light hand activity work at a computer/telephone station in an office environment. Position is primarily sedentary.
-May stretch or stand at workstation for short periods at employee's option, as long as such activity does not detract from the employee's work, or interfere with other employees.
Benefits of this position include:
-Full-Time Positions
-Starting Pay of $10.00/hr
-Pay for Performance
-Competitive Shift Differentials
-Excellent Employee Benefits Package
-Comprehensive Training
-401k Savings Plan
-Tuition Reimbursement
Company: Convergys
Contact: Jodi Phillips
Job Description: Convergys is currently hiring for full-time Customer Service Associates., Customer Service Associates - Contact Center, We're Convergys, we build relationships that create stronger, more effective, and more profitable connections between our leading clients and their customers. And we're better at what we do than anyone else. If you can relate, we think it's time to talk.
Job Industry: Information Technology
Employee Type: Full-Time
Manages Others: No
Travel Required: None
Base Pay: $10.00/hour plus opportunity to earn up to additional $1.50/hour based on performance
Other Pay: ***Earn up to $1.50/hour additional based on your performance!***
Education Required: High School Diploma/GED
More info: careers.convergys.com
Appleton, WI
Ongoing through Tuesday, August 28, 2012
Dimension & Scope:
Interface with customers via inbound calls or the Internet for the purpose of resolving routine technical problems with products or services.
Principal Duties and Responsibilities:
-Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
-Listen attentively to customer needs and concerns; demonstrate empathy.
-Clarify customer requirements; probe for and confirm understanding of requirements or problem.
-Meet customer requirements through first contact resolution. Confirm customer understanding of the solution and provide additional customer education as needed.
-Prepare complete and accurate work and update customer file.
-Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests.
-Effectively transfer misdirected customer requests to an appropriate party.
-Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity.
-Participate in activities designed to improve customer satisfaction and business performance.
-Occasionally use decision-support tools to answer questions.
-Solve problems that are sometimes unstructured and that may require reliance on conceptual thinking.
-Offer solutions to issues that are often non-standard/non-routine and require some clarification.
-Maintain broad knowledge of client products and services.
Education & Professional Certifications:
High school diploma or equivalent experience.
Candidate Profile:
-Ability provide customers' with excellent customer service while providing "how-to" troubleshooting support, account upgrades, online bill pay, ect.
-Willingness to rotate shifts, as needed.
-Ability to learn.
-Courteous with strong customer service orientation. Dependable with proficient attention to detail.
-Good listening and responding skills.
-Must be flexible with the ability to adapt to changes quickly and think conceptually.
-Possess insight into self and others.
-Solid problem solving skills. Some technical knowledge
Environment, Physical & Other Requirements:
-Ability to perform light hand activity work at a computer/telephone station in an office environment. Position is primarily sedentary.
-May stretch or stand at workstation for short periods at employee's option, as long as such activity does not detract from the employee's work, or interfere with other employees.
Benefits of this position include:
-Full-Time Positions
-Starting Pay of $10.00/hr
-Pay for Performance
-Competitive Shift Differentials
-Excellent Employee Benefits Package
-Comprehensive Training
-401k Savings Plan
-Tuition Reimbursement
Company: Convergys
Contact: Jodi Phillips
Job Description: Convergys is currently hiring for full-time Customer Service Associates., Customer Service Associates - Contact Center, We're Convergys, we build relationships that create stronger, more effective, and more profitable connections between our leading clients and their customers. And we're better at what we do than anyone else. If you can relate, we think it's time to talk.
Job Industry: Information Technology
Employee Type: Full-Time
Manages Others: No
Travel Required: None
Base Pay: $10.00/hour plus opportunity to earn up to additional $1.50/hour based on performance
Other Pay: ***Earn up to $1.50/hour additional based on your performance!***
Education Required: High School Diploma/GED
More info: careers.convergys.com