Appleton, WI
Ongoing through Monday, August 27, 2012, 8:30am
Apply online at www.converygs.com/careers to Job ID 67015
OR Copy & paste this link into your browser: careers.convergys.com…
Company: Convergys Corporation
Contact: Amanda Bolwerk, www.convergys.com/careers, careers.convergys.com…
Job Description: Dimension & Scope:, The Full Account Management Rep 2 will establish and maintain a professional business relationship with one or more assigned accounts. Incumbent will provide full account management for one or more clients for specified account portfolios which will include provisioning; customer use and troubleshooting. Function as a sales representative and provide skilled telephone sales services on behalf of our client. This involves development and management of the account relationship as well as management of the account’s marketing funds. It requires an in-depth detailed knowledge of client products and services and the ability to communicate and discuss all aspects to exact sales from customers. Sales goals vary by channel of business and are set in conjunction with the client. Individual annual sales goals/expectations can be unit or dollar based depending on the business channel. As part of a team; each representative must contribute to team goals by achieving daily call quotas set up by the Team Leader/Manager while adhering to client deadlines. Incumbent may support multiple geographic regions for the client., Principal Duties and Responsibilities:, • Work assigned and back-up account portfolio, including account structure, billing, etc., • Meet and/or exceed all contractual requirements as well as be in compliance with Convergys Care Center metrics, • Maintain basic knowledge of products, pricing, promotions, procedures, and other important issues through management communications, meetings, client focus groups, and formal training., • Provide quality managements checks, • Provide one stop resolution for all issues, • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures., • Listen attentively to customer needs and concerns; demonstrate empathy., • Clarify customer requirements; probe for and confirm understanding of requirements or problem., • Meet customer requirements through first contact resolution., • Confirm customer understanding of the solution and provide additional customer education as needed., • Prepare complete and accurate work and update customer file., • Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests., • Effectively transfer misdirected customer requests to an appropriate party., • Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity., • Participate in activities designed to improve customer satisfaction and business performance., • Place and/or receive customer inquiries that may require deviation from a script or sales flow process., • Provide answers and/or advice to customers based on their particular requirements and customer profile., • Update customer records., • Conduct needs-based selling by using non-scripted probing techniques to determine customer needs and to offer the most appropriate product or service to address their needs.
Job Industry: Sales
Employee Type: Full-time, Permanent
Manages Others: No
Travel Required: None
Base Pay: Competitive base pay plus incentive opportunity/commission
Other Pay: Benefits of this position include:, • Full-Time • Competitive Base Pay Plus Commission/Incentive Opportunities, • Excellent Employee Benefits Package • Comprehensive Training • 401k Savings Plan • Tuition Reimbursement
Education Required: Education & Professional Certifications:, High school diploma or equivalent experience, Some college highly desirable, One to two years sales or related experience preferred, Experience in either multiple customer service positions or in a single customer service care center preferred, Candidate Profile:, • Account management skills including sales volume forecasting, planning, negotiation, innovation and problem solving skills to attain goal achievement, • Understand and have the ability to meet quotas and deadlines., • Experience working under pressure in a high-volume processing environment and consistently meeting standards for productivity and quality, • Solid problem solving and analytical skills, • Strong oral and written communication skills, • Good listening and responding skills, • Demonstrated customer service skills in a fast-paced care center environment, • Willingness to rotate hours, as needed, • Ability to learn, • Courteous, • Dependable with proficient attention to detail, • Knowledge of basic computer operations, • General knowledge of software applications such as Microsoft Word, Excel, PowerPoint Outlook
More info: careers.convergys.com…
Ongoing through Monday, August 27, 2012, 8:30am
Apply online at www.converygs.com/careers to Job ID 67015
OR Copy & paste this link into your browser: careers.convergys.com…
Company: Convergys Corporation
Contact: Amanda Bolwerk, www.convergys.com/careers, careers.convergys.com…
Job Description: Dimension & Scope:, The Full Account Management Rep 2 will establish and maintain a professional business relationship with one or more assigned accounts. Incumbent will provide full account management for one or more clients for specified account portfolios which will include provisioning; customer use and troubleshooting. Function as a sales representative and provide skilled telephone sales services on behalf of our client. This involves development and management of the account relationship as well as management of the account’s marketing funds. It requires an in-depth detailed knowledge of client products and services and the ability to communicate and discuss all aspects to exact sales from customers. Sales goals vary by channel of business and are set in conjunction with the client. Individual annual sales goals/expectations can be unit or dollar based depending on the business channel. As part of a team; each representative must contribute to team goals by achieving daily call quotas set up by the Team Leader/Manager while adhering to client deadlines. Incumbent may support multiple geographic regions for the client., Principal Duties and Responsibilities:, • Work assigned and back-up account portfolio, including account structure, billing, etc., • Meet and/or exceed all contractual requirements as well as be in compliance with Convergys Care Center metrics, • Maintain basic knowledge of products, pricing, promotions, procedures, and other important issues through management communications, meetings, client focus groups, and formal training., • Provide quality managements checks, • Provide one stop resolution for all issues, • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures., • Listen attentively to customer needs and concerns; demonstrate empathy., • Clarify customer requirements; probe for and confirm understanding of requirements or problem., • Meet customer requirements through first contact resolution., • Confirm customer understanding of the solution and provide additional customer education as needed., • Prepare complete and accurate work and update customer file., • Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests., • Effectively transfer misdirected customer requests to an appropriate party., • Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity., • Participate in activities designed to improve customer satisfaction and business performance., • Place and/or receive customer inquiries that may require deviation from a script or sales flow process., • Provide answers and/or advice to customers based on their particular requirements and customer profile., • Update customer records., • Conduct needs-based selling by using non-scripted probing techniques to determine customer needs and to offer the most appropriate product or service to address their needs.
Job Industry: Sales
Employee Type: Full-time, Permanent
Manages Others: No
Travel Required: None
Base Pay: Competitive base pay plus incentive opportunity/commission
Other Pay: Benefits of this position include:, • Full-Time • Competitive Base Pay Plus Commission/Incentive Opportunities, • Excellent Employee Benefits Package • Comprehensive Training • 401k Savings Plan • Tuition Reimbursement
Education Required: Education & Professional Certifications:, High school diploma or equivalent experience, Some college highly desirable, One to two years sales or related experience preferred, Experience in either multiple customer service positions or in a single customer service care center preferred, Candidate Profile:, • Account management skills including sales volume forecasting, planning, negotiation, innovation and problem solving skills to attain goal achievement, • Understand and have the ability to meet quotas and deadlines., • Experience working under pressure in a high-volume processing environment and consistently meeting standards for productivity and quality, • Solid problem solving and analytical skills, • Strong oral and written communication skills, • Good listening and responding skills, • Demonstrated customer service skills in a fast-paced care center environment, • Willingness to rotate hours, as needed, • Ability to learn, • Courteous, • Dependable with proficient attention to detail, • Knowledge of basic computer operations, • General knowledge of software applications such as Microsoft Word, Excel, PowerPoint Outlook
More info: careers.convergys.com…