W6280 Aerotech Drive
Appleton, WI 54914
Ongoing through Friday, August 24, 2012
** Earn $10.00 - $14.00 per hour based on your performance **
Customer Service Sales Associates > Contact Center
We’re Convergys, we build relationships that create stronger, more effective, and more profitable connections between our leading clients and their customers. And we’re better at what we do than anyone else. If you can relate, we think it’s time to talk.
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
• Listen attentively to customer needs and concerns; demonstrate empathy.
• Clarify customer requirements; probe for and confirm understanding of requirements or problem.
• Meet customer requirements through first contact resolution.
• Confirm customer understanding of the solution and provide additional customer education as needed.
• Prepare complete and accurate work and update customer file.
• Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests.
• Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity.
• Participate in activities designed to improve customer satisfaction and business performance.
• Occasionally use decision-support tools to answer questions. Solve problems that are sometimes unstructured and that may require reliance on conceptual thinking.
• Offer solutions to issues that are often non-standard/non-routine and require some clarification.
REQUIREMENTS OF THIS POSITION:
• Minimum of one year of customer service experience.
• Ability to type at least 20 words per minute.
• High school diploma or GED equivalent.
• Employment is contingent upon a criminal background check, drug test, and educational verification.
• Courteous with strong customer service orientation.
• Attention to detail, good listening and responding skills, and must be flexible with the ability to adapt to changes quickly and think conceptually.
• Solid problem solving skills.
• Proficient in navigating computer programs.
ENVIRONMENT, PHYSICAL & OTHER REQUIREMENTS:
• Ability to perform light hand activity work at a computer/telephone station in an office environment.
• Position is primarily sedentary.
• May stretch or stand at workstation for short periods at employees option, as long as such activity does not detract from the employees work, or interfere with other employees.
THIS POSITION OFFERS:
• Full-time positions available
• Excellent Employee Benefits Package
• Talented, friendly coworkers
• Career growth opportunities
• Comprehensive, paid training
AND MUCH MORE
Company: Convergys
Contact: Meredith Martin
Email: meredith.martin@convergys.com
Job Description: Convergys is currently hiring for full-time Customer Service and Sales Representatives.
Job Industry: Other
Employee Type: meredith.martin@convergys.com
Manages Others: No
Travel Required: None
Base Pay: $10.00/hour
Other Pay: ** Earn $10.00 - $14.00 per hour based on your performance **
Education Required: HS Diploma or GED
More info: careers.convergys.com…
Appleton, WI 54914
Ongoing through Friday, August 24, 2012
** Earn $10.00 - $14.00 per hour based on your performance **
Customer Service Sales Associates > Contact Center
We’re Convergys, we build relationships that create stronger, more effective, and more profitable connections between our leading clients and their customers. And we’re better at what we do than anyone else. If you can relate, we think it’s time to talk.
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
• Listen attentively to customer needs and concerns; demonstrate empathy.
• Clarify customer requirements; probe for and confirm understanding of requirements or problem.
• Meet customer requirements through first contact resolution.
• Confirm customer understanding of the solution and provide additional customer education as needed.
• Prepare complete and accurate work and update customer file.
• Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests.
• Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity.
• Participate in activities designed to improve customer satisfaction and business performance.
• Occasionally use decision-support tools to answer questions. Solve problems that are sometimes unstructured and that may require reliance on conceptual thinking.
• Offer solutions to issues that are often non-standard/non-routine and require some clarification.
REQUIREMENTS OF THIS POSITION:
• Minimum of one year of customer service experience.
• Ability to type at least 20 words per minute.
• High school diploma or GED equivalent.
• Employment is contingent upon a criminal background check, drug test, and educational verification.
• Courteous with strong customer service orientation.
• Attention to detail, good listening and responding skills, and must be flexible with the ability to adapt to changes quickly and think conceptually.
• Solid problem solving skills.
• Proficient in navigating computer programs.
ENVIRONMENT, PHYSICAL & OTHER REQUIREMENTS:
• Ability to perform light hand activity work at a computer/telephone station in an office environment.
• Position is primarily sedentary.
• May stretch or stand at workstation for short periods at employees option, as long as such activity does not detract from the employees work, or interfere with other employees.
THIS POSITION OFFERS:
• Full-time positions available
• Excellent Employee Benefits Package
• Talented, friendly coworkers
• Career growth opportunities
• Comprehensive, paid training
AND MUCH MORE
Company: Convergys
Contact: Meredith Martin
Email: meredith.martin@convergys.com
Job Description: Convergys is currently hiring for full-time Customer Service and Sales Representatives.
Job Industry: Other
Employee Type: meredith.martin@convergys.com
Manages Others: No
Travel Required: None
Base Pay: $10.00/hour
Other Pay: ** Earn $10.00 - $14.00 per hour based on your performance **
Education Required: HS Diploma or GED
More info: careers.convergys.com…