Appleton, WI
Ongoing through Thursday, September 20, 2012
Company: Time Warner Cable
Contact: Jennifer Marconi
Job Description: Purpose: To serve the customers by providing information and solving problems, selling customers a variety of services and placing the sales orders., Essential Functions:, Responsible for providing quality service to customers via phone in account maintenance, billing, moderate problem solving and modification. % of time Function:, 55% Responsible for providing quality service to customers via phone in account maintenance, billing, moderate problem solving and modification., 15% Upgrade, downgrade and reconnect video and HSD service. Answer billing questions, and may process payments, make payment arrangements and balance accounts., 10% Upsell video, HSD, and ancillary services and features to customers., 15% Solve customer billing, video, and HSD problems within Company service policies and guidelines, utilizing approved procedures and basic product information., 5% Operate computerized systems to record data, make corrections or complete required follow up. Perform other duties as assigned.
Job Industry: Other
Employee Type: Full-time
Manages Others: No
Travel Required: None
Base Pay: $10.00/Hour
Other Pay: Sales incentives and quarterly bonuses
Experience Required: High school diploma or general education degree (GED); or zero to three months related experience and/or training; or equivalent combination of education and experience. Additional education and experience requirements include: One to two years of customer contact experience is preferred. Call center experience in a technical service environment is very helpful
More info: bit.ly…
Ongoing through Thursday, September 20, 2012
Company: Time Warner Cable
Contact: Jennifer Marconi
Job Description: Purpose: To serve the customers by providing information and solving problems, selling customers a variety of services and placing the sales orders., Essential Functions:, Responsible for providing quality service to customers via phone in account maintenance, billing, moderate problem solving and modification. % of time Function:, 55% Responsible for providing quality service to customers via phone in account maintenance, billing, moderate problem solving and modification., 15% Upgrade, downgrade and reconnect video and HSD service. Answer billing questions, and may process payments, make payment arrangements and balance accounts., 10% Upsell video, HSD, and ancillary services and features to customers., 15% Solve customer billing, video, and HSD problems within Company service policies and guidelines, utilizing approved procedures and basic product information., 5% Operate computerized systems to record data, make corrections or complete required follow up. Perform other duties as assigned.
Job Industry: Other
Employee Type: Full-time
Manages Others: No
Travel Required: None
Base Pay: $10.00/Hour
Other Pay: Sales incentives and quarterly bonuses
Experience Required: High school diploma or general education degree (GED); or zero to three months related experience and/or training; or equivalent combination of education and experience. Additional education and experience requirements include: One to two years of customer contact experience is preferred. Call center experience in a technical service environment is very helpful
More info: bit.ly…