Green Bay, WI
Thursday, September 27 – Thursday, October 11, 2012
If interested in this position please send your resume to encadriagreenbay@gapac.com and put "Member Referral Rep." in the subject line.
Company: Encadria Staffing Solutions
Contact: Client Service Manager
Phone: 920-499-1545
Email: encadriagreenbay@gapac.com
Job Description: 1. Promotes and maintains a flexible, cooperative, team oriented and customer focused attitude within and between departments, customers and vendors while consistently meeting or exceeding standards for quality, customer service, productivity and service level per department guidelines., 2. Navigate all systems while consistently maintaining the call handling time established for the department. Ability to use and interpret multiple systems., 3. Focus on the customer by actively listening, utilizing proper phone etiquette and demonstrating empathy to ensure properly identifying client, network and refer customer to appropriate network provider., 4. Documents all cases according to the department's policies and procedures. 5. Communicate accurate provider information. Interpret client and provider contracts while working with callers., 6. Confirm the appropriate Provider demographic information in the systems and documents data integrity, access/availability cases within the tracking system per department guidelines., 7. Work with internal/external personnel providing information requested and solving problems that arise., 8. Redirect callers inquiring on benefits and eligibility and calls requiring additional assistance to appropriate department/staff., 9. Collaborate, coordinate, and communicate across disciplines and departments., 10. Ensure compliance with HIPAA regulations and requirements., 11. Demonstrate commitment to the Company's core values.
Job Industry: Insurance
Employee Type: Temporary
Manages Others: No
Travel Required: None
Experience Required: Must have previous customer service experience. Call-center experience is a plus!
Thursday, September 27 – Thursday, October 11, 2012
If interested in this position please send your resume to encadriagreenbay@gapac.com and put "Member Referral Rep." in the subject line.
Company: Encadria Staffing Solutions
Contact: Client Service Manager
Phone: 920-499-1545
Email: encadriagreenbay@gapac.com
Job Description: 1. Promotes and maintains a flexible, cooperative, team oriented and customer focused attitude within and between departments, customers and vendors while consistently meeting or exceeding standards for quality, customer service, productivity and service level per department guidelines., 2. Navigate all systems while consistently maintaining the call handling time established for the department. Ability to use and interpret multiple systems., 3. Focus on the customer by actively listening, utilizing proper phone etiquette and demonstrating empathy to ensure properly identifying client, network and refer customer to appropriate network provider., 4. Documents all cases according to the department's policies and procedures. 5. Communicate accurate provider information. Interpret client and provider contracts while working with callers., 6. Confirm the appropriate Provider demographic information in the systems and documents data integrity, access/availability cases within the tracking system per department guidelines., 7. Work with internal/external personnel providing information requested and solving problems that arise., 8. Redirect callers inquiring on benefits and eligibility and calls requiring additional assistance to appropriate department/staff., 9. Collaborate, coordinate, and communicate across disciplines and departments., 10. Ensure compliance with HIPAA regulations and requirements., 11. Demonstrate commitment to the Company's core values.
Job Industry: Insurance
Employee Type: Temporary
Manages Others: No
Travel Required: None
Experience Required: Must have previous customer service experience. Call-center experience is a plus!