DePere, WI
Ongoing through Wednesday, November 7, 2012
Company: Cellcom/Nsight
Contact: www.nsight.com
Job Description: Company Summary: Nsight, parent company of Cellcom, Nsight Telservices, and Nsight Tower wants YOU to join our team! Our family of companies provides wireless, business and residential local service, long distance, internet, web hosting and tower erection and maintenance services in the Midwest. Our green initiatives, commitment to customer service and local philanthropic efforts make us an employer of choice in the state of Wisconsin. We’re looking for individuals who are driven, enthusiastic and care about our community. More importantly, we like to hire people looking to grow with an organization and those who are excited about the ever-changing telecommunications industry. Job Summary: Responsible for timely greeting of customers by initiating and following through to meet the customer needs. Perform administrative functions to provide support to the department. Daily tasks rotate between face to face customer interaction and administrative support responsibilities. Responsibilities & Duties: 1. Greets walk-in customers. Greets customers in a timely and friendly manner. Attempt to identify the real problem by asking questions, while demonstrating patience and understanding in all interactions., 2. Services walk-in customers. Opens appropriate trouble ticket, performs basic equipment testing, minor repairs and problem solving such as testing batteries, downloading software and application files to ensure the phone is working properly for data, etc. If problem is still not resolved, forward to the appropriate technician for analysis. 3. Checks in repairs from agents, retail location and manufacturer. Receives/checks in shipments timely to ensure prompt repairs can be achieved. 4. Performs post-repair activities. Updates trouble ticket with work completed and appropriate customer interaction; maintains accurate records, returns equipment to customers and get loaners back; reactivates the customer’s phone, etc. 5. Shipping duties. On a daily basis, ships repaired phones back to agents, retail locations and manufacturers. Conducts quality checks to ensure phones go back to the correct location. Requests return authorization for phones under warranty that will ship to the manufacturer and prepares shipping label to ensure phones are shipped in a timely manner. 6. Loaner phones. Sets up loaner phones for customers as needed or requested by Repair Technicians, including activation and programming. Makes sure that all loaner stock is in good working condition, i.e. operational, clean, personal information removed, sanitized and batteries charged. 7. Performs additional administrative duties. Answers calls, processes insurance claims and point of sale transactions, performs daily deposit, assists drive thru customers, etc., 8. Continuous education. Continues learning about new equipment, accessories, procedures, and our industry. 9. Performs additional related duties as requested or required., Requirements: Equivalent to a four-year high school education required. Associate degree preferred. In addition, must have two years customer service or receptionist experience, preferably in a repair/installation department. Wireless knowledge and prior inventory/shipping experience a plus. PC, Excel and Word knowledge required.
Job Industry: Other
Employee Type: Part-time
Manages Others: No
Travel Required: None
Base Pay: to be discussed at interview
Education Required: Equivalent to a four-year high school education required. Associate degree preferred.
Experience Required: Must have two years customer service or receptionist experience, preferably in a repair/installation department. Wireless knowledge and prior inventory/shipping experience a plus. PC, Excel and Word knowledge required.
Ongoing through Wednesday, November 7, 2012
Company: Cellcom/Nsight
Contact: www.nsight.com
Job Description: Company Summary: Nsight, parent company of Cellcom, Nsight Telservices, and Nsight Tower wants YOU to join our team! Our family of companies provides wireless, business and residential local service, long distance, internet, web hosting and tower erection and maintenance services in the Midwest. Our green initiatives, commitment to customer service and local philanthropic efforts make us an employer of choice in the state of Wisconsin. We’re looking for individuals who are driven, enthusiastic and care about our community. More importantly, we like to hire people looking to grow with an organization and those who are excited about the ever-changing telecommunications industry. Job Summary: Responsible for timely greeting of customers by initiating and following through to meet the customer needs. Perform administrative functions to provide support to the department. Daily tasks rotate between face to face customer interaction and administrative support responsibilities. Responsibilities & Duties: 1. Greets walk-in customers. Greets customers in a timely and friendly manner. Attempt to identify the real problem by asking questions, while demonstrating patience and understanding in all interactions., 2. Services walk-in customers. Opens appropriate trouble ticket, performs basic equipment testing, minor repairs and problem solving such as testing batteries, downloading software and application files to ensure the phone is working properly for data, etc. If problem is still not resolved, forward to the appropriate technician for analysis. 3. Checks in repairs from agents, retail location and manufacturer. Receives/checks in shipments timely to ensure prompt repairs can be achieved. 4. Performs post-repair activities. Updates trouble ticket with work completed and appropriate customer interaction; maintains accurate records, returns equipment to customers and get loaners back; reactivates the customer’s phone, etc. 5. Shipping duties. On a daily basis, ships repaired phones back to agents, retail locations and manufacturers. Conducts quality checks to ensure phones go back to the correct location. Requests return authorization for phones under warranty that will ship to the manufacturer and prepares shipping label to ensure phones are shipped in a timely manner. 6. Loaner phones. Sets up loaner phones for customers as needed or requested by Repair Technicians, including activation and programming. Makes sure that all loaner stock is in good working condition, i.e. operational, clean, personal information removed, sanitized and batteries charged. 7. Performs additional administrative duties. Answers calls, processes insurance claims and point of sale transactions, performs daily deposit, assists drive thru customers, etc., 8. Continuous education. Continues learning about new equipment, accessories, procedures, and our industry. 9. Performs additional related duties as requested or required., Requirements: Equivalent to a four-year high school education required. Associate degree preferred. In addition, must have two years customer service or receptionist experience, preferably in a repair/installation department. Wireless knowledge and prior inventory/shipping experience a plus. PC, Excel and Word knowledge required.
Job Industry: Other
Employee Type: Part-time
Manages Others: No
Travel Required: None
Base Pay: to be discussed at interview
Education Required: Equivalent to a four-year high school education required. Associate degree preferred.
Experience Required: Must have two years customer service or receptionist experience, preferably in a repair/installation department. Wireless knowledge and prior inventory/shipping experience a plus. PC, Excel and Word knowledge required.