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Customer Service Representative

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Peshtigo, WI
Ongoing through Tuesday, November 27, 2012, 6pm

Company: Aacer Flooring
Contact: Laura Thomson, HR Manager
Phone: 715-582-1276
Emaillaurat@aacerflooring.com
Job Description: • Act as first point of customer contact for general inquiries related to pricing, products, scheduling etc. , • Maintain solid customer relationships and increase customer retention by handling customer questions and concerns with speed and professionalism., • Identify, research and resolve customer issues., • Follow up on customer inquiries not immediately resolved., • Recognize, document and alert supervisor of trends in customer calls., • Complete call logs and reports., • Recommend process improvements., • Other job related duties as assigned.
Job Industry: Sales
Employee Type: Full-Time
Manages Others: No
Travel Required: None
Other Pay: Commensurate with experience
Education Required: Two-year associate degree in related field and/or equivalent experience in a sales support role is preferred.
Experience Required: • The willingness to attain the knowledge of our sales products., • Strong working knowledge of computer software including Peachtree, Microsoft Word, and Excel, • Ability to communicate effectively both orally and in writing., • Ability to accurately enter data and maintain customer files, • Possess the ability to work well independently as well as part of the sales and marketing team., • Enjoys working in a high energy, fast paced, growing sales office., • Must be able to handle multiple projects and prioritized tasks simultaneously in an organized and timely manner., • Excellent time management skills., • Ability to maintain professionalism under stressful situations.
More infowww.aacerflooring.com


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