Neenah, WI
Ongoing through Wednesday, December 7, 2011, 6pm
Please apply on-line at www.pb.com/careers for position number 116462.
Company: Pitney Bowes
Contact: Andrea Mirabelli
Job Description: Pitney Bowes Mailing Systems is looking to enhance our Neenah Call Center with a Call Center Superivosr. The Call Center Supervisor is responsible for managing a team of non-exempt Inbound Billing Associates. The Supervisor will measure and seek to continuously improve the skills and performance of the team, while providing quality service to both internal and external customers. Position responsibilities include:, Responsible for managing the work load for call center department assigned., To build, develop, coach and lead a customer focused team to deliver a best in class service., Assigning daily/project work to team members., Evaluate team member quality., Evaluate productivity and other performance measures., Ensures customer satisfaction by monitoring call quality through the use of Witness software., Responsible for the mentoring and coaching of team members., Organizes and facilitates team member meetings., Creates team incentive programs based on goals of the department., Identify performance of team and communicate results to Center management., At Pitney Bowes staying in front of the competition means producing innovative business solutions rather than simply servicing a need. Pitney Bowes offers a competitive salary and excellent benefits including Medical, Dental, Time Off with Pay, 401K, and Tuition Reimbursement., All interested individuals must apply online. Pitney Bowes is an Equal Employment Opportunity/Affirmative Action Employer that values diversity and inclusiveness in the workplace. Woman, Minorities, Individuals with Disabilities and Veterans are encouraged to apply., Qualifications:, The candidate will have demonstrated the ability to lead a team of up to 20 members., Ability to deliver information to senior level leaders required Leadership and coaching experience with Pitney Bowes required., The candidate must have experience with managing team changes including staffing, and organizational restructuring., Familiarity with call center metrics ., Familiarity with Witness, Avaya, Davox, and Seibel software., The incumbent must have experience with handing escalated complaint calls., A/R experience a plus., A college degree in Finance, Business or Accounting a plus. Open level. High school diploma or equivalent required., Thorough knowledge of MS Access, Word, Excel, PowerPoint is required., Call Center experience required., A minimum of 4 years previous supervisory experience required., A clean driving record and good credit history is required
Job Industry: Other
Employee Type: Full-Time
Manages Others: No
Travel Required: Negligible
Education Required: A college degree in Finance, Business or Accounting a plus. Open level. High school diploma or equivalent required.
Experience Required: A minimum of 4 years previous supervisory experience required.
More info: www.pb.com…
Ongoing through Wednesday, December 7, 2011, 6pm
Please apply on-line at www.pb.com/careers for position number 116462.
Company: Pitney Bowes
Contact: Andrea Mirabelli
Job Description: Pitney Bowes Mailing Systems is looking to enhance our Neenah Call Center with a Call Center Superivosr. The Call Center Supervisor is responsible for managing a team of non-exempt Inbound Billing Associates. The Supervisor will measure and seek to continuously improve the skills and performance of the team, while providing quality service to both internal and external customers. Position responsibilities include:, Responsible for managing the work load for call center department assigned., To build, develop, coach and lead a customer focused team to deliver a best in class service., Assigning daily/project work to team members., Evaluate team member quality., Evaluate productivity and other performance measures., Ensures customer satisfaction by monitoring call quality through the use of Witness software., Responsible for the mentoring and coaching of team members., Organizes and facilitates team member meetings., Creates team incentive programs based on goals of the department., Identify performance of team and communicate results to Center management., At Pitney Bowes staying in front of the competition means producing innovative business solutions rather than simply servicing a need. Pitney Bowes offers a competitive salary and excellent benefits including Medical, Dental, Time Off with Pay, 401K, and Tuition Reimbursement., All interested individuals must apply online. Pitney Bowes is an Equal Employment Opportunity/Affirmative Action Employer that values diversity and inclusiveness in the workplace. Woman, Minorities, Individuals with Disabilities and Veterans are encouraged to apply., Qualifications:, The candidate will have demonstrated the ability to lead a team of up to 20 members., Ability to deliver information to senior level leaders required Leadership and coaching experience with Pitney Bowes required., The candidate must have experience with managing team changes including staffing, and organizational restructuring., Familiarity with call center metrics ., Familiarity with Witness, Avaya, Davox, and Seibel software., The incumbent must have experience with handing escalated complaint calls., A/R experience a plus., A college degree in Finance, Business or Accounting a plus. Open level. High school diploma or equivalent required., Thorough knowledge of MS Access, Word, Excel, PowerPoint is required., Call Center experience required., A minimum of 4 years previous supervisory experience required., A clean driving record and good credit history is required
Job Industry: Other
Employee Type: Full-Time
Manages Others: No
Travel Required: Negligible
Education Required: A college degree in Finance, Business or Accounting a plus. Open level. High school diploma or equivalent required.
Experience Required: A minimum of 4 years previous supervisory experience required.
More info: www.pb.com…