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Client Service Professional

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De Pere, WI 54115
Ongoing through Tuesday, September 11, 2012, 8am

Company: Ameriprise Auto & Home Insurance
Contactwww.joinameriprise.com
Job Description: In our Client Service department, associates personify the company’s commitment to quality service, which puts the clients first. This department has a “one-call resolution” as their number one priority, which means the associates strive to process a client’s request on the first call. Responsibilities include processing policy changes, answering client inquiries and providing comparative quotes. This department ensures that the client is handled with the utmost respect and professionalism and at the same time, works together as a team and unit to create a positive, fun and inviting atmosphere. For those individuals meeting and exceeding expectations, a defined career progression matrix is used to help individuals develop into associates, analysts, supervisors, and managers. Ameriprise Auto & Home Insurance is currently seeking talented customer service professionals to join our organization! In this role you will bring our customer service philosophy of Handle with Care to life as you provide exceptional service to our existing auto and home insurance policyholders., What will it take to be successful in this position? In addition to a high school diploma or equivalent and previous customer service experience, the ideal candidate will possess:, * Well developed telephone etiquette and excellent verbal communication skills, * The ability to process information over the phone and be able to react quickly & appropriately, * The ability to learn quickly and retain information while demonstrating solid decision making abilities, * The ability to multi-task in a fast-paced, dynamic environment, * Previous computer experience within a Windows environment, What a career with Ameriprise Auto & Home Insurance can offer you…, * We pay for experience by offering a very competitive salary with increases in pay as additional skills are gained an annual bonus target, * The ability to work in a fast-paced, dynamic section of the organization with clearly defined growth opportunities and an 85% employee satisfaction rate, * A comprehensive benefit program you are eligible for on your FIRSTday of employment, * A generous paid time off package, * A variety of employee discounts and special offers, * The opportunity to work for an employer of choice who was also named the 2011 Next Generation Best Place to Work by the Green Bay Chamber of Commerce, * A variety of schedules starting late morning through early afternoon to help you maintain balance between work and home
Job Industry: Insurance
Employee Type: Full-time
Manages Others: No
Travel Required: None


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