Appleton, WI
Ongoing through Wednesday, November 21, 2012, 6pm
Company: VF Outdoor & Action Sports
Contact: Human Resources
Job Description: The team lead will support the Vans Customer Service E-Commerce group by monitoring performance, offering programs and providing resources that promote service excellence and efficiency. Responsibilities include handling customer escalations efficiently and effectively to provide optimum customer service.
Job Industry: Retail / Wholesale
Employee Type: Enter Full-Time
Travel Required: None
Education Required: Degree in Business Administration preferred
Experience Required: •2-4 years of previous experience in customer service or operations; •Advanced computer skills and experience working with database and report gathering software, •Ability to work nights, weekends and holidays is a must, •High level Excel skills •Problem solving and analytical abilities, •Ability to lead, coach and develop staff, •Ability to effectively manage the quality and quantity of emails, •Excellent attention to detail and high level of organization skills, •Knowledge of Action Sports Distribution Channels preferred •Knowledge/experience of Action Sports Industry preferred. •Bilingual is a plus
Ongoing through Wednesday, November 21, 2012, 6pm
Company: VF Outdoor & Action Sports
Contact: Human Resources
Job Description: The team lead will support the Vans Customer Service E-Commerce group by monitoring performance, offering programs and providing resources that promote service excellence and efficiency. Responsibilities include handling customer escalations efficiently and effectively to provide optimum customer service.
Job Industry: Retail / Wholesale
Employee Type: Enter Full-Time
Travel Required: None
Education Required: Degree in Business Administration preferred
Experience Required: •2-4 years of previous experience in customer service or operations; •Advanced computer skills and experience working with database and report gathering software, •Ability to work nights, weekends and holidays is a must, •High level Excel skills •Problem solving and analytical abilities, •Ability to lead, coach and develop staff, •Ability to effectively manage the quality and quantity of emails, •Excellent attention to detail and high level of organization skills, •Knowledge of Action Sports Distribution Channels preferred •Knowledge/experience of Action Sports Industry preferred. •Bilingual is a plus